My vehicle is nearing 100,000 miles and was in need of several repairs. The air conditioning was not working, a tire was leaking and I was overdue for multiple scheduled maintenance items. From the initial quoting phase to the completion of the work, Pella Car Care was helpful, professional, responsive and capable of completing everything I needed done to the vehicle. They went through all of my options in a way that was easy to understand and gave me all of the information I needed to make decisions within my budget. Communication was thorough and met me where I was at rather than expecting me to get the right person on the phone at the right time to get an answer about my repair. I live in a rural area and traveled over an hour to have work done with Pella Car Care. I would do it again in a heartbeat because I trust their work and I know I'm going to get exceptional customer service. This is what auto repair should look like in the modern era.
Wow, Thanks Darvin! We are so glad you chose us to take care of your Dodge Ram. We are so glad you see the value in maintaining your vehicle. We strive to keep you as informed throughout the entire process of service. We look forward to getting opportunity to serve you again.
- Pella Car Care