Meet Our Office Staff

Austin Crase
Owner & Service ManagerManages business development and staffing. Oversees daily operations of the automotive service center. Primarily focused on maintaining our expected level of customer experience. Professional background includes sales & customer service experience. Member of the Pella Car Care team since 2008.

Kathy R.
Office ManagerLong standing employee with an ever-evolving role. Original primary responsibility was maintaining the cleanliness of our office. Today her responsibilities include most accounting responsibilities & social media marketing. Member of the Pella Car Care team since 2006.

Bryce S.
Service AdvisorHe often serves as a pivotal connection between shop and office to ensure proper communication of vehicle needs & recommendations. Previous experience as an automotive technician & in the automotive parts industry equip him to advise customers on needed repair & maintenance recommendations. Member of the Pella Car Care team since 2017.

Dustin Y.
Service AdvisorServes in many customer experience focused roles. His love for interaction makes this role a great fit. Previous experience in sales & customer service equip him to assist customers in navigating any needed repair & maintenance recommendations. Member of the Pella Car Care team since 2024.

Jeff V.S.
Service AdvisorAssists with service advisor workflow & technical problem solving. Jeff brings immense automotive repair industry knowledge & skill. His career has included being ASE certified Master Technician, GM dealership service manager, along with owning & operating 2 automotive repair facilities including Pella Car Care from 1994-2017. He rejoined the Pella Car Care Team in 2022.