Meet Our Office Staff

Austin Crase

Austin Crase

Owner & Service Manager

Manages business development and staffing. Oversees daily operations of the automotive service center. Primarily focused on maintaining our expected level of customer experience. Professional background includes sales & customer service experience. Member of the Pella Car Care team since 2008.


Jay De Jong

Jay De Jong

Service Advisor

The longest tenured employee of the company. Role has evolved from pickup and delivery service to our Senior Advisor. Extensive Automotive knowledge and experience in our industry equip him to advise customers on needed repair & maintenance recommendations. Member of the Pella Car Care team since 2003.


Bryce Steenhoek

Bryce Steenhoek

Service Advisor

He often serves as a pivotal connection between shop and office to ensure proper communication of vehicle needs & recommendations. Previous experience as an automotive technician & in the automotive parts industry equip him to advise customers on needed repair & maintenance recommendations. Member of the Pella Car Care team since 2017.


Kathy Rozenboom

Kathy Rozenboom

Office Manager

Long standing employee with an ever-evolving role. Original primary responsibility was maintaining the cleanliness of our office. Today her responsibilities include most accounting responsibilities & social media marketing. Member of the Pella Car Care team since 2006.


Ethan Morris

Ethan Morris

Customer Service Coordinator

Primarily responsible for managing pickup and delivery schedule and transporting customers. Assists with many office tasks in between customer service needs. Many years of retail customer service experience make him a great fit. Member of the Pella Car Care team since 2019.

Pella Car Care is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Pella Car Care (641) 628-9223 if you have any issues in accessing any area of our website.