Meet Our Office Staff

Austin Crase
Owner & Service ManagerManages business development and staffing. Oversees daily operations of the automotive service center. Primarily focused on maintaining our expected level of customer experience. Professional background includes sales & customer service experience. Member of the Pella Car Care team since 2008.

Jay De Jong
Service AdvisorThe longest tenured employee of the company. Role has evolved from pickup and delivery service to our Senior Advisor. Extensive Automotive knowledge and experience in our industry equip him to advise customers on needed repair & maintenance recommendations. Member of the Pella Car Care team since 2003.

Bryce Steenhoek
Service AdvisorHe often serves as a pivotal connection between shop and office to ensure proper communication of vehicle needs & recommendations. Previous experience as an automotive technician & in the automotive parts industry equip him to advise customers on needed repair & maintenance recommendations. Member of the Pella Car Care team since 2017.

Kathy Rozenboom
Office ManagerLong standing employee with an ever-evolving role. Original primary responsibility was maintaining the cleanliness of our office. Today her responsibilities include most accounting responsibilities & social media marketing. Member of the Pella Car Care team since 2006.

Ethan Morris
Customer Service CoordinatorPrimarily responsible for managing pickup and delivery schedule and transporting customers. Assists with many office tasks in between customer service needs. Many years of retail customer service experience make him a great fit. Member of the Pella Car Care team since 2019.