Meet Our Office Staff
Austin CraseOwner & Service Manager
Manages business development and staffing. Oversees daily operations of the automotive service center. Primarily focused on maintaining our expected level of customer experience. Professional background includes sales & customer service experience. Member of the Pella Car Care team since 2008.
Jay De JongService Advisor
The longest tenured employee of the company. Role has evolved from pickup and delivery service to our Senior Advisor. Extensive Automotive knowledge and experience in our industry equip him to advise customers on needed repair & maintenance recommendations. Member of the Pella Car Care team since 2003.
Bryce SteenhoekService Advisor
He often serves as a pivotal connection between shop and office to ensure proper communication of vehicle needs & recommendations. Previous experience as an automotive technician & in the automotive parts industry equip him to advise customers on needed repair & maintenance recommendations. Member of the Pella Car Care team since 2017.
Jeff Van SantService Advisor
Assist with service advisor workflow & technical problem solving. Jeff brings immense automotive repair industry knowledge & skill. His career has included being ASE certified Master Technician, GM dealership service manager, along with owning & operating 2 automotive repair facilities including Pella Car Care from 1994-2017. He rejoined the Pella Car Care Team in 2022.
Kathy RozenboomOffice Manager
Long standing employee with an ever-evolving role. Original primary responsibility was maintaining the cleanliness of our office. Today her responsibilities include most accounting responsibilities & social media marketing. Member of the Pella Car Care team since 2006.