5

Very clean and friendly. Work done when scheduled.

I'm glad you found your visit to our shop to be a good one. We look forward to helping you in the future.

- Pella Car Care
5

I so appreciate the phone call explaining what needs to be done on my car BEFORE the work begins so I can decide what I want done.

I agree, it's nice to discuss what is recommended by the technician and what options are available before the work is done.

- Pella Car Care
5

I sincerely appreciate having a car repair place that I can trust not to take advantage of my lack of knowledge. Also your willingness to let me make two payments since my finances are very tight.

Taking care of our customers and putting their needs as our top priority will always be important to us. We never want to take advantage of anyone.

- Pella Car Care
5

As usual when I had a problem the service crew we prompt in coming to the rescue. Their service and efficiency is why I have been a long time customer.

We appreciate your loyalty. Car troubles are never convenient and we do our best to help as quickly as possible.

- Pella Car Care
5

I had a few questions about some of the repairs they did, and they walked me through it all.

I'm glad our service advisors were able to answer your questions to your satisfaction.

- Pella Car Care
5

Wonderful place and staff! Was able to get scheduled next day and parts ordered.

We appreciate that you called us and that we were able to help you out. Looking forward to seeing you again.

- Pella Car Care
5

Thank you for your detailed review of the vehicles. Always professional and done timely and for a fair price.

Most people want to know why we make the recommendations that we do. We strive to answer any questions that you might have about your vehicle.

- Pella Car Care
5

Always friendly and done timely.

4

Pella Car Care serviced my vehicle quickly and competently for a fair price. I will be back.

5

I live in Ottumwa, but the service, atmosphere, and friendly & knowledgeable attitude of Pella Car Care is well worth the 45 minute drive it takes for me to get there. I’m so happy to have found what I consider to be an S-tier auto shop. From the moment I first called Pella Car Care, I have been thoroughly impressed. When I spoke to Jay on the phone, he did not rush me and was very friendly and thorough in the preliminary questions he asked about the nature of my car issues. They were able to work on my car immediately too, which was fantastic. When I brought my car in the next morning, I was greeted by Kathy who also shuttled me to the Pella Town Square, which is where I asked her to drop me off while they worked on my car. Within about an hour after being dropped off, I received a call from Jeff (the original owner of PCC) and had a pleasant conversation with him. Jeff relayed to me what Brian and the rest of the technicians at Pella Car Care discovered, and it was all accurate. They did not try to take advantage of me at all, and I was very grateful for that! Agreeing to the work and the extremely fair price, I hung up with Jeff and about an hour later my car’s issues were all resolved (suspension maintenance, rear hub replacement, oil change and leak fixed, air filter replacement, rear wiper replacement) and Kathy promptly picked me up where I asked her to and drove me back to their shop to get my car. The whole experience (dropping off my car, diagnosis, repair, picking up my car) was under 4 hours. The work was solid and my car is running great now. Conclusion: I definitely plan to be using Pella Car Care in the future for my auto needs. 👍

Pella Car Care is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Pella Car Care (641) 628-9223 if you have any issues in accessing any area of our website.