Pella Car Care is thorough , thoughtful, friendly and communicates any concerns they have. We recently had a problem that was hampered by the part they had to replace. The replacement part was from the otiginal supplier and came with a defect that should have been rejected before being sent out from the manufacturer. Then Pella Car Care went to great lengths to get a part that worked, taking the risk on their part I appreciated their many efforts to get it right and they got it done,. Even though it took more time and extra efforts to grt things done right . We appreciate the customer care, that is the way they do things there.
Thanks for the kind words, Steve! We strive for excellent customer care and we're glad we could get things right for you. We appreciate the confidence you place in us. - Pella Car Care
- Pella Car Care